Tour Guiding

Tour Guiding

This course provides the students with the basic principles of tour guiding. This course seeks to develop understanding of the pivotal role played by Tour Guides in the Tourism Industry, its factors for success, challenges and future prospects. Learners will gain knowledge on planning, developing and delivery of tour commentaries to diverse groups and the necessary skills required for success in Tour Guiding.



AnswersQuestions
AwarenessBe aware of basic human behavior, attitudes and personalities.
Personal Digital AssistantPDA stands for?
preparationBe punctual at all times, at least one hour before the tour starts.
Pleasing PersonalityBeing outgoing with entertaining skills with a
liking and understanding towards other people's diversity.
Driver GuideA person who operates a tour vehicle while at the same time delivers commentaries to the tourists.
PlanningDo your commentary in a steuctured fashion that is coherent and eliminates wastage or repetition.
OverseerTour guides are responsible to the tour operator for any unplanned failure of other suppliers to deliver confirmed services.
Law and rulesGuides shall abide and help visitors understand and abide by the laws, relevant county by-laws and rules of attraction sites.
Escort GuideA guide who accompanies a group of tourists from the point of origin to the destination and back to the group.
The correct answer is:Never argue or debate with the
visitors.
Delivery of commentaries on-transitMake the commentary interesting,
relevant, simple and delivered in a logical sequence.
Service StandardsGuides shall provide visitors highest standard of service according to provisions of the travel service contract and tour itinerary.
Extrinsic tourist motivationIt is often influenced by a need to escape from deep-rooted, psychological factors that are peculiar to each individual tourist.
self developmentA guide shall periodically be
required to attend courses, seminars or other informative activities organized
for continued professional development.
CulturalIt is the curiosity about foreign countries, people and places; interest in art, music, folklore and architecture; interest in historic places (remains, monuments and churches); experiencing specific events (for examples Olympic Games); among others.
Escort guideA guide who accompanies a group of tourists from point of origin to the destination and back to the group.
touristIndividuals become _________ when they voluntarily
leave their normal surroundings, where they reside, to visit another
environment.
Sense of EthicsBe loyal to the tour operator/employer.
Preparation, planning, awareness and ethicsThe requirements for leading tours are:
incomeLeisure
time and disposable __________ are two of the most important travel facilitators in
tourism.
GesturesIt can communicate all that the tour guide feels.
Articulate clearlyYour commentary is clear to the audience.
PostureA tour guide has to cultivate and maintain elegance in his or her way of standing and walking as it conveys messages about personality.
RenaissanceThe tour guides at this period had the role to show the travelers the changes occured since Middle Age based on architectural and urbanization.
Supplier ListOrganizations that provide tour operators with services.
TourismIs the world's least protected industry.
professionalismBe
practical when making judgment, think of if benefits majority.
professional ethicsProvide visitors with accurate
information.
Delivery of Commentaries On-SiteDeliver the commentary in a
manner that makes the guests interested.
Freelance GuideA guide that is not personally connected to any operator or agency and receives monthly remuneration or salary.
InterpreterThe tour guide interprets information, sites and attractions to the tourists.
Passenger sheetThis document is vital information on each client.
Control your voice volumeWhen you use a combination of loudness and softness in your communication it adds special effect to the commentary.
Delivery of Commentaries On-TransitSeek feedback throughout the tour to ensure tourist attention is fostered.
TourismIt is the world's largest industry.
Specialist GuideA guide who specializes in a certain field like botany, architecture and is used to offer specialized tours.
ProfessionalismAvoid taking/making phone calls or replying to
text messages while on duty.
Middle ageIn this stage, people delayed to travel due to the economic crisis.
Tour ItineraryIt is a listing of tour's day-to-day activities.
MessagesShaking of hands, head, embracing or patting the back, all convey varied ______________.
EthicsLearn
how to say no to indecent proposals.
Appearance and conductGuides shall be punctual,
reliable, honest, conscientious and tactful.
CoordinatorThe supervision of luggage and van handlers is coordinated by the tour guide and assisted by the courier.
ethicsIn case
of problems, approach them professionally.
Project
the right body languageMaintain confident, yet
easy-going body language so you appear approachable but not aggressive.
Good HealthPhysically, emotionally and mentally fit to conduct a tour.
PresenterThey provide relevant and interesting commentaries on sites seen and places visited to the travelers.
ProfessionalismNever sell anything at first meeting unless they ask.
Gang violenceThe following are examples of crimes against tourist except ________.
Organizational skillsBeing able to remain calm, implementing occupational
health and safety procedures amongst other contingency plans.
Articulate clearlyLearn basic foreign terms and phrases even if you are not linguistic.
Project
the right body languageTake you cues from the
potential client so see if your body language is mirrored or if you need to
tone it down.
Interpretative GuideA person who is able to interpret the natural and cultural heritage of a community and destination.
gratuitiesGuides shall follow their
employers' policies concerning gratuities and shall not make use fraudulent
acts to collect them.
Global Positioning SystemGPS stands for?
Copies of confirmationsSome tour operators provide tour managers with photocopies of confirmations, with prices and dates agreed upom frim each supplier.
CaregiverThey provide relevant and interesting commentaries on sites seen and places visited to the travelers.
Delivery of CommentariesStart
with a greeting and introductions.
code of conductThey do not replace policies
and rules of tour guiding by tour agencies and sites for tour guides or those
of government towards the tourism industry.
None of the aboveThe following are examples Collateral Crimes except _______.
KidnappingThe following are example of Collateral Crimes except _____.
The correct answer is:These are narratives used by tour guides to describe a site and provide information about various aspects of a country to tourists while on tour.
self-pay activitiesPrior to arranging any self-pay
activities, guides shall explain clearly to visitors the content, fees, safety
and responsibility issues.
Self-pay ActivitiesGuides shall not compel visitors to join self-pay activities, exert pressure or leave them with no other choice, but all free choice.
CommunicationIt is the principal role of the
guide under the mediatory sphere
awarenessBe
aware of basic human behavior, attitudes and personalities.
1976In _______, the Institute of Tourism (which became the
Tourism Society) suggested that tourism is the temporary short-term movement of
people to destinations outside the places where they normally live and work.
PathfinderOne who leads others through social and natural
areas unknown to its travelers.
Crimes against touristThese are specific crimes that target visitors.
CulturalIt is the c
InterpreterThe tour guide also interprets information,
sites and attractions to the tourists.
Tourism_______ is a unique industry.
CohenHe argued that while the modern tour guide have
origins as either pathfinder of mentor, these roles have now developed into and roles.
MediatorTour guides in the course of their profession operate between cultures thus naturally playing the role of inter-cultural mediation.
On-site GuideA guide who is based at a particular attraction and provides tours for one or several hours.
planningPlan
your commentary in a structured fashion that is coherent and eliminates time
wastage or repetition.
Time keeperThe tour guide makes sure that the services are provided in a timely fashion and within the scheduled time as per the tour itinerary.
Delivery of Commentaries On-SiteRemember commentaries help
people understand and appreciate what they see.
Hop-on GuideA guide who accompanies self-drive tourists in reserves, parks, heritage and historical sites, cities and regions.
Articulate clearlyLearn basic foreign terms and
phrases even if you are not linguist.
PersonalVisiting friends and relatives;
meeting new people and seeking friendships; seeking new and different
experiences in different environments; escaping from one's own permanent social
environment (desire for change); personal excitement of travelling; visiting
places and people for spiritual reasons (including pilgrimages); among others.
EntertainingUse the skills learned to interest and entertain the
tourists while delivering commentaries.
Expense sheetTo be reimbursed for out-of-the-pocket expenses.
Volume of voiceIt creates a direct impact on the audience.
Collateral CrimesThese are local crimes that have no relationship with tourism but spill over into the tourism industry.
ethicsAlways
make a head count before, during and after the tour especially after stops.
shopping activitiesIf visitor(s) are unwell,
guides shall arrange for visitor activity in accordance to their wishes and for
them to see a doctor.
PreparationHave an update of global and local news as well as environmental, cultural and economical issues.
None of the aboveThe following are example of Crimes against tourist except _______.
Collateral crimesGang violence is an example of?
BoredomThe frequency of contact may suggest either interest or _______________.
Sense of SecurityTaking charge of a group and being able to manage
them effectively at different situations.
professional ethicsRespect the religious belief,
customs and habits of visitors.
PlanningBe ready for pertinent and impertinent questions.
Prestige and statusIt is the pursuit
of hobbies; continuation of education and learning; seeking of business
contacts and professional goals; conferences and meetings; ego enhancement and
sensual indulgence; fashion, keeping up with others,
Staff guideA guide that is personally connected to a tour operator or agency and receive monthly salary
code of conductIt is expected to establish the
standards of ethical conduct and behavior for all tour guides.
Staff GuideA guide that is personally connected to a tour operator or agency and receive monthly remuneration or salary.
Shore-excursion GuideA guide who works on-board a cruise liner, yacht or river cruise vessel.
OverseerThe tour guide is the representative of the tour operator in the field.
awarenessIntercede
when necessary during hosts-guests interactions of during the visitor-wildlife
encounter.
professional ethicsSpeak/act cautiously,
discreetly and objective in their attitude.
Project
the right body languageStand
up straight to convey confidence in your product as you pitch your spiel. Shake
hands firmly, but not too forcefully.
preparationHave
an update of global and local news as well as environmental, cultural and
economical issues.
safetyGuides shall not disclose any
confidential information without authorization from the tour operator or
visitor.
leisureIf they are travelling for recreation, health, sport,
holiday, study or religious purposes, their visit could be categorized as __________.
physicalIt is the refreshment of body and mind for health purposes; participation in sports; pleasure; excitement; romance; shopping and entertainment; among others.
code of conductIt
CooperationGuides shall maintain good and incorruptible working relationship with partners, service providers and other staff to ensure services specified in the itinerary are provided at high quality.
The correct answer is:Seek feedback throughout the
tour to ensure tourist attention is fostered.
The correct answer is:Guides shall not compel
visitors to join self-pay activities, exert pressure or leave them
Linguist guideA person who speaks fluently two or more foreign languages and is used to translate languages during tours.
The correct answers are: Crimes against tour guide , Crimes against touristPickpocketing is an example of?
professional ethicsBe punctual,
dutiful, sincere, courteous and attentive.
Smiling_________ is considered to be pleasant and helpful.
FormsTime sheets
ParaphrasingIt is explaining statements or remarks in shortened or renowned versions of facts so as to clarify the meaning the tourist needed.
Delivery of commentaries on-transitRespond to inquiries accurately
and positively, when an answer is not available, refer to the field guides and
other sources of information.
EthicsNever
sell anything at first meeting unless they ask.
GratuitiesGuides shall not collect gratuities
by any coercive means, nor shall they exhibit dissatisfaction, provide
sub-standard service or refuse to provide service because few or no gratuities
are given.
AwarenessIntercede when necessary during hostss-guests interaction during the visitor-wildlife encounter.
appearance and conductGuides shall dress properly to
enhance their professional image and the tour agents/attractions that they
represent and serve.
Delivery of Commentaries On-SiteDeliver the information using
good sense of humor.
chargesGuides shall not collect or
attempt to collect any additional charges from visitors on any ground except
for fees necessitated by participation in self-pay activities.
Eye contactIt is significant for effective commentary delivery during tour guiding.
service standardsA guide shall prepare
sufficiently in advance for each tour/activity as soon as the itinerary is
furnished to him/her.
Extrinsic tourist motivationIt is often influenced
by a need to escape from deep-rooted, psychological factors that are peculiar
to each individual tourist
Sensitive and RespectfulBe able to recognize diverse cultures, adapt to
accommodate people from all nationalities and backgrounds.
General Tour ReportOn this form, a tour conductor reports delays, problems or other unusual occurences.
Remember commentaries help people understand and appreciate what they see.Fourth step in the delivery of commentaries on-site.
ProfessionalismNever tell your personal life at first meeting.
MentorTraditionally the role of the guide has been focused
on two issue one the "pathfinder" and a "_______________"
Service standardsThe itinerary shall not altered without visitors consent.
Delivery of Commentaries On-SiteNever argue or debate with the visitors.
physicalIt is the refreshment of body and mind for health purposes; participation in
sports; pleasure; excitement; romance; shopping and entertainment; among
others.
preparationIn
cases of multi-guide tours, find some time to sit down, discuss in order to
synchronize information and learn from each other.
Time sheetsA few companies especially those that pay an hourly rate will require you to log in your working hours fir each day on a company time sheets.
Delivery of Commentaries On-SiteAlways maintain eye contact
with the visitors.
KnowledgeableTour guides should have background about
the cities, regions and countries where they work.
preparationStudy the destination prior to the tour to be cognizant and prepared to
answer any questions raised by the tourists.
Pitch of voiceFrequency of speech is called ______________.
Good Communication SkillsProficient in spoken and taught languages.
Daily tour reportUse to record the daily experiences and progree of the tour.
planningBe
ready for pertinent and impertinent questions.
Build natural rapport with your audienceRecapture attention by
interrupting your spiel to relate a short personal experience or by moving
about to focus their attention on you.
code of conductIt contains rules of conduct and ethics to be observed by guides in order to maintain integrity and impartiality in their service offer.
Articulate clearlyYou should have expertise in pronunciation.
CoordinatorTpur guides acts as a link between the various suppliers and coordinates the delivery of services from each.
Local GuideA person competent enough to guide in a certain locality or area.
Things-to-do ListIt is a checklist of reminders.
TourismIt is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business purposes.
professionalismNever
tell your personal life at first meeting.