| Awareness | Be aware of basic human behavior, attitudes and personalities. |
| Personal Digital Assistant | PDA stands for? |
| preparation | Be punctual at all times, at least one hour before the tour starts. |
| Pleasing Personality | Being outgoing with entertaining skills with a |
| liking and understanding towards other people's diversity. |
| Driver Guide | A person who operates a tour vehicle while at the same time delivers commentaries to the tourists. |
| Planning | Do your commentary in a steuctured fashion that is coherent and eliminates wastage or repetition. |
| Overseer | Tour guides are responsible to the tour operator for any unplanned failure of other suppliers to deliver confirmed services. |
| Law and rules | Guides shall abide and help visitors understand and abide by the laws, relevant county by-laws and rules of attraction sites. |
| Escort Guide | A guide who accompanies a group of tourists from the point of origin to the destination and back to the group. |
| The correct answer is: | Never argue or debate with the |
| visitors. |
| Delivery of commentaries on-transit | Make the commentary interesting, |
| relevant, simple and delivered in a logical sequence. |
| Service Standards | Guides shall provide visitors highest standard of service according to provisions of the travel service contract and tour itinerary. |
| Extrinsic tourist motivation | It is often influenced by a need to escape from deep-rooted, psychological factors that are peculiar to each individual tourist. |
| self development | A guide shall periodically be |
| required to attend courses, seminars or other informative activities organized |
| for continued professional development. |
| Cultural | It is the curiosity about foreign countries, people and places; interest in art, music, folklore and architecture; interest in historic places (remains, monuments and churches); experiencing specific events (for examples Olympic Games); among others. |
| Escort guide | A guide who accompanies a group of tourists from point of origin to the destination and back to the group. |
| tourist | Individuals become _________ when they voluntarily |
| leave their normal surroundings, where they reside, to visit another |
| environment. |
| Sense of Ethics | Be loyal to the tour operator/employer. |
| Preparation, planning, awareness and ethics | The requirements for leading tours are: |
| income | Leisure |
| time and disposable __________ are two of the most important travel facilitators in |
| tourism. |
| Gestures | It can communicate all that the tour guide feels. |
| Articulate clearly | Your commentary is clear to the audience. |
| Posture | A tour guide has to cultivate and maintain elegance in his or her way of standing and walking as it conveys messages about personality. |
| Renaissance | The tour guides at this period had the role to show the travelers the changes occured since Middle Age based on architectural and urbanization. |
| Supplier List | Organizations that provide tour operators with services. |
| Tourism | Is the world's least protected industry. |
| professionalism | Be |
| practical when making judgment, think of if benefits majority. |
| professional ethics | Provide visitors with accurate |
| information. |
| Delivery of Commentaries On-Site | Deliver the commentary in a |
| manner that makes the guests interested. |
| Freelance Guide | A guide that is not personally connected to any operator or agency and receives monthly remuneration or salary. |
| Interpreter | The tour guide interprets information, sites and attractions to the tourists. |
| Passenger sheet | This document is vital information on each client. |
| Control your voice volume | When you use a combination of loudness and softness in your communication it adds special effect to the commentary. |
| Delivery of Commentaries On-Transit | Seek feedback throughout the tour to ensure tourist attention is fostered. |
| Tourism | It is the world's largest industry. |
| Specialist Guide | A guide who specializes in a certain field like botany, architecture and is used to offer specialized tours. |
| Professionalism | Avoid taking/making phone calls or replying to |
| text messages while on duty. |
| Middle age | In this stage, people delayed to travel due to the economic crisis. |
| Tour Itinerary | It is a listing of tour's day-to-day activities. |
| Messages | Shaking of hands, head, embracing or patting the back, all convey varied ______________. |
| Ethics | Learn |
| how to say no to indecent proposals. |
| Appearance and conduct | Guides shall be punctual, |
| reliable, honest, conscientious and tactful. |
| Coordinator | The supervision of luggage and van handlers is coordinated by the tour guide and assisted by the courier. |
| ethics | In case |
| of problems, approach them professionally. |
| Project |
| the right body language | Maintain confident, yet |
| easy-going body language so you appear approachable but not aggressive. |
| Good Health | Physically, emotionally and mentally fit to conduct a tour. |
| Presenter | They provide relevant and interesting commentaries on sites seen and places visited to the travelers. |
| Professionalism | Never sell anything at first meeting unless they ask. |
| Gang violence | The following are examples of crimes against tourist except ________. |
| Organizational skills | Being able to remain calm, implementing occupational |
| health and safety procedures amongst other contingency plans. |
| Articulate clearly | Learn basic foreign terms and phrases even if you are not linguistic. |
| Project |
| the right body language | Take you cues from the |
| potential client so see if your body language is mirrored or if you need to |
| tone it down. |
| Interpretative Guide | A person who is able to interpret the natural and cultural heritage of a community and destination. |
| gratuities | Guides shall follow their |
| employers' policies concerning gratuities and shall not make use fraudulent |
| acts to collect them. |
| Global Positioning System | GPS stands for? |
| Copies of confirmations | Some tour operators provide tour managers with photocopies of confirmations, with prices and dates agreed upom frim each supplier. |
| Caregiver | They provide relevant and interesting commentaries on sites seen and places visited to the travelers. |
| Delivery of Commentaries | Start |
| with a greeting and introductions. |
| code of conduct | They do not replace policies |
| and rules of tour guiding by tour agencies and sites for tour guides or those |
| of government towards the tourism industry. |
| None of the above | The following are examples Collateral Crimes except _______. |
| Kidnapping | The following are example of Collateral Crimes except _____. |
| The correct answer is: | These are narratives used by tour guides to describe a site and provide information about various aspects of a country to tourists while on tour. |
| self-pay activities | Prior to arranging any self-pay |
| activities, guides shall explain clearly to visitors the content, fees, safety |
| and responsibility issues. |
| Self-pay Activities | Guides shall not compel visitors to join self-pay activities, exert pressure or leave them with no other choice, but all free choice. |
| Communication | It is the principal role of the |
| guide under the mediatory sphere |
| awareness | Be |
| aware of basic human behavior, attitudes and personalities. |
| 1976 | In _______, the Institute of Tourism (which became the |
| Tourism Society) suggested that tourism is the temporary short-term movement of |
| people to destinations outside the places where they normally live and work. |
| Pathfinder | One who leads others through social and natural |
| areas unknown to its travelers. |
| Crimes against tourist | These are specific crimes that target visitors. |
| Cultural | It is the c |
| Interpreter | The tour guide also interprets information, |
| sites and attractions to the tourists. |
| Tourism | _______ is a unique industry. |
| Cohen | He argued that while the modern tour guide have |
| origins as either pathfinder of mentor, these roles have now developed into and roles. |
| Mediator | Tour guides in the course of their profession operate between cultures thus naturally playing the role of inter-cultural mediation. |
| On-site Guide | A guide who is based at a particular attraction and provides tours for one or several hours. |
| planning | Plan |
| your commentary in a structured fashion that is coherent and eliminates time |
| wastage or repetition. |
| Time keeper | The tour guide makes sure that the services are provided in a timely fashion and within the scheduled time as per the tour itinerary. |
| Delivery of Commentaries On-Site | Remember commentaries help |
| people understand and appreciate what they see. |
| Hop-on Guide | A guide who accompanies self-drive tourists in reserves, parks, heritage and historical sites, cities and regions. |
| Articulate clearly | Learn basic foreign terms and |
| phrases even if you are not linguist. |
| Personal | Visiting friends and relatives; |
| meeting new people and seeking friendships; seeking new and different |
| experiences in different environments; escaping from one's own permanent social |
| environment (desire for change); personal excitement of travelling; visiting |
| places and people for spiritual reasons (including pilgrimages); among others. |
| Entertaining | Use the skills learned to interest and entertain the |
| tourists while delivering commentaries. |
| Expense sheet | To be reimbursed for out-of-the-pocket expenses. |
| Volume of voice | It creates a direct impact on the audience. |
| Collateral Crimes | These are local crimes that have no relationship with tourism but spill over into the tourism industry. |
| ethics | Always |
| make a head count before, during and after the tour especially after stops. |
| shopping activities | If visitor(s) are unwell, |
| guides shall arrange for visitor activity in accordance to their wishes and for |
| them to see a doctor. |
| Preparation | Have an update of global and local news as well as environmental, cultural and economical issues. |
| None of the above | The following are example of Crimes against tourist except _______. |
| Collateral crimes | Gang violence is an example of? |
| Boredom | The frequency of contact may suggest either interest or _______________. |
| Sense of Security | Taking charge of a group and being able to manage |
| them effectively at different situations. |
| professional ethics | Respect the religious belief, |
| customs and habits of visitors. |
| Planning | Be ready for pertinent and impertinent questions. |
| Prestige and status | It is the pursuit |
| of hobbies; continuation of education and learning; seeking of business |
| contacts and professional goals; conferences and meetings; ego enhancement and |
| sensual indulgence; fashion, keeping up with others, |
| Staff guide | A guide that is personally connected to a tour operator or agency and receive monthly salary |
| code of conduct | It is expected to establish the |
| standards of ethical conduct and behavior for all tour guides. |
| Staff Guide | A guide that is personally connected to a tour operator or agency and receive monthly remuneration or salary. |
| Shore-excursion Guide | A guide who works on-board a cruise liner, yacht or river cruise vessel. |
| Overseer | The tour guide is the representative of the tour operator in the field. |
| awareness | Intercede |
| when necessary during hosts-guests interactions of during the visitor-wildlife |
| encounter. |
| professional ethics | Speak/act cautiously, |
| discreetly and objective in their attitude. |
| Project |
| the right body language | Stand |
| up straight to convey confidence in your product as you pitch your spiel. Shake |
| hands firmly, but not too forcefully. |
| preparation | Have |
| an update of global and local news as well as environmental, cultural and |
| economical issues. |
| safety | Guides shall not disclose any |
| confidential information without authorization from the tour operator or |
| visitor. |
| leisure | If they are travelling for recreation, health, sport, |
| holiday, study or religious purposes, their visit could be categorized as __________. |
| physical | It is the refreshment of body and mind for health purposes; participation in sports; pleasure; excitement; romance; shopping and entertainment; among others. |
| code of conduct | It |
| Cooperation | Guides shall maintain good and incorruptible working relationship with partners, service providers and other staff to ensure services specified in the itinerary are provided at high quality. |
| The correct answer is: | Seek feedback throughout the |
| tour to ensure tourist attention is fostered. |
| The correct answer is: | Guides shall not compel |
| visitors to join self-pay activities, exert pressure or leave them |
| Linguist guide | A person who speaks fluently two or more foreign languages and is used to translate languages during tours. |
| The correct answers are: Crimes against tour guide , Crimes against tourist | Pickpocketing is an example of? |
| professional ethics | Be punctual, |
| dutiful, sincere, courteous and attentive. |
| Smiling | _________ is considered to be pleasant and helpful. |
| Forms | Time sheets |
| Paraphrasing | It is explaining statements or remarks in shortened or renowned versions of facts so as to clarify the meaning the tourist needed. |
| Delivery of commentaries on-transit | Respond to inquiries accurately |
| and positively, when an answer is not available, refer to the field guides and |
| other sources of information. |
| Ethics | Never |
| sell anything at first meeting unless they ask. |
| Gratuities | Guides shall not collect gratuities |
| by any coercive means, nor shall they exhibit dissatisfaction, provide |
| sub-standard service or refuse to provide service because few or no gratuities |
| are given. |
| Awareness | Intercede when necessary during hostss-guests interaction during the visitor-wildlife encounter. |
| appearance and conduct | Guides shall dress properly to |
| enhance their professional image and the tour agents/attractions that they |
| represent and serve. |
| Delivery of Commentaries On-Site | Deliver the information using |
| good sense of humor. |
| charges | Guides shall not collect or |
| attempt to collect any additional charges from visitors on any ground except |
| for fees necessitated by participation in self-pay activities. |
| Eye contact | It is significant for effective commentary delivery during tour guiding. |
| service standards | A guide shall prepare |
| sufficiently in advance for each tour/activity as soon as the itinerary is |
| furnished to him/her. |
| Extrinsic tourist motivation | It is often influenced |
| by a need to escape from deep-rooted, psychological factors that are peculiar |
| to each individual tourist |
| Sensitive and Respectful | Be able to recognize diverse cultures, adapt to |
| accommodate people from all nationalities and backgrounds. |
| General Tour Report | On this form, a tour conductor reports delays, problems or other unusual occurences. |
| Remember commentaries help people understand and appreciate what they see. | Fourth step in the delivery of commentaries on-site. |
| Professionalism | Never tell your personal life at first meeting. |
| Mentor | Traditionally the role of the guide has been focused |
| on two issue one the "pathfinder" and a "_______________" |
| Service standards | The itinerary shall not altered without visitors consent. |
| Delivery of Commentaries On-Site | Never argue or debate with the visitors. |
| physical | It is the refreshment of body and mind for health purposes; participation in |
| sports; pleasure; excitement; romance; shopping and entertainment; among |
| others. |
| preparation | In |
| cases of multi-guide tours, find some time to sit down, discuss in order to |
| synchronize information and learn from each other. |
| Time sheets | A few companies especially those that pay an hourly rate will require you to log in your working hours fir each day on a company time sheets. |
| Delivery of Commentaries On-Site | Always maintain eye contact |
| with the visitors. |
| Knowledgeable | Tour guides should have background about |
| the cities, regions and countries where they work. |
| preparation | Study the destination prior to the tour to be cognizant and prepared to |
| answer any questions raised by the tourists. |
| Pitch of voice | Frequency of speech is called ______________. |
| Good Communication Skills | Proficient in spoken and taught languages. |
| Daily tour report | Use to record the daily experiences and progree of the tour. |
| planning | Be |
| ready for pertinent and impertinent questions. |
| Build natural rapport with your audience | Recapture attention by |
| interrupting your spiel to relate a short personal experience or by moving |
| about to focus their attention on you. |
| code of conduct | It contains rules of conduct and ethics to be observed by guides in order to maintain integrity and impartiality in their service offer. |
| Articulate clearly | You should have expertise in pronunciation. |
| Coordinator | Tpur guides acts as a link between the various suppliers and coordinates the delivery of services from each. |
| Local Guide | A person competent enough to guide in a certain locality or area. |
| Things-to-do List | It is a checklist of reminders. |
| Tourism | It is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business purposes. |
| professionalism | Never |
| tell your personal life at first meeting. |
