Awareness | Be aware of basic human behavior, attitudes and personalities. |
Personal Digital Assistant | PDA stands for? |
preparation | Be punctual at all times, at least one hour before the tour starts. |
Pleasing Personality | Being outgoing with entertaining skills with a |
liking and understanding towards other people's diversity. |
Driver Guide | A person who operates a tour vehicle while at the same time delivers commentaries to the tourists. |
Planning | Do your commentary in a steuctured fashion that is coherent and eliminates wastage or repetition. |
Overseer | Tour guides are responsible to the tour operator for any unplanned failure of other suppliers to deliver confirmed services. |
Law and rules | Guides shall abide and help visitors understand and abide by the laws, relevant county by-laws and rules of attraction sites. |
Escort Guide | A guide who accompanies a group of tourists from the point of origin to the destination and back to the group. |
The correct answer is: | Never argue or debate with the |
visitors. |
Delivery of commentaries on-transit | Make the commentary interesting, |
relevant, simple and delivered in a logical sequence. |
Service Standards | Guides shall provide visitors highest standard of service according to provisions of the travel service contract and tour itinerary. |
Extrinsic tourist motivation | It is often influenced by a need to escape from deep-rooted, psychological factors that are peculiar to each individual tourist. |
self development | A guide shall periodically be |
required to attend courses, seminars or other informative activities organized |
for continued professional development. |
Cultural | It is the curiosity about foreign countries, people and places; interest in art, music, folklore and architecture; interest in historic places (remains, monuments and churches); experiencing specific events (for examples Olympic Games); among others. |
Escort guide | A guide who accompanies a group of tourists from point of origin to the destination and back to the group. |
tourist | Individuals become _________ when they voluntarily |
leave their normal surroundings, where they reside, to visit another |
environment. |
Sense of Ethics | Be loyal to the tour operator/employer. |
Preparation, planning, awareness and ethics | The requirements for leading tours are: |
income | Leisure |
time and disposable __________ are two of the most important travel facilitators in |
tourism. |
Gestures | It can communicate all that the tour guide feels. |
Articulate clearly | Your commentary is clear to the audience. |
Posture | A tour guide has to cultivate and maintain elegance in his or her way of standing and walking as it conveys messages about personality. |
Renaissance | The tour guides at this period had the role to show the travelers the changes occured since Middle Age based on architectural and urbanization. |
Supplier List | Organizations that provide tour operators with services. |
Tourism | Is the world's least protected industry. |
professionalism | Be |
practical when making judgment, think of if benefits majority. |
professional ethics | Provide visitors with accurate |
information. |
Delivery of Commentaries On-Site | Deliver the commentary in a |
manner that makes the guests interested. |
Freelance Guide | A guide that is not personally connected to any operator or agency and receives monthly remuneration or salary. |
Interpreter | The tour guide interprets information, sites and attractions to the tourists. |
Passenger sheet | This document is vital information on each client. |
Control your voice volume | When you use a combination of loudness and softness in your communication it adds special effect to the commentary. |
Delivery of Commentaries On-Transit | Seek feedback throughout the tour to ensure tourist attention is fostered. |
Tourism | It is the world's largest industry. |
Specialist Guide | A guide who specializes in a certain field like botany, architecture and is used to offer specialized tours. |
Professionalism | Avoid taking/making phone calls or replying to |
text messages while on duty. |
Middle age | In this stage, people delayed to travel due to the economic crisis. |
Tour Itinerary | It is a listing of tour's day-to-day activities. |
Messages | Shaking of hands, head, embracing or patting the back, all convey varied ______________. |
Ethics | Learn |
how to say no to indecent proposals. |
Appearance and conduct | Guides shall be punctual, |
reliable, honest, conscientious and tactful. |
Coordinator | The supervision of luggage and van handlers is coordinated by the tour guide and assisted by the courier. |
ethics | In case |
of problems, approach them professionally. |
Project |
the right body language | Maintain confident, yet |
easy-going body language so you appear approachable but not aggressive. |
Good Health | Physically, emotionally and mentally fit to conduct a tour. |
Presenter | They provide relevant and interesting commentaries on sites seen and places visited to the travelers. |
Professionalism | Never sell anything at first meeting unless they ask. |
Gang violence | The following are examples of crimes against tourist except ________. |
Organizational skills | Being able to remain calm, implementing occupational |
health and safety procedures amongst other contingency plans. |
Articulate clearly | Learn basic foreign terms and phrases even if you are not linguistic. |
Project |
the right body language | Take you cues from the |
potential client so see if your body language is mirrored or if you need to |
tone it down. |
Interpretative Guide | A person who is able to interpret the natural and cultural heritage of a community and destination. |
gratuities | Guides shall follow their |
employers' policies concerning gratuities and shall not make use fraudulent |
acts to collect them. |
Global Positioning System | GPS stands for? |
Copies of confirmations | Some tour operators provide tour managers with photocopies of confirmations, with prices and dates agreed upom frim each supplier. |
Caregiver | They provide relevant and interesting commentaries on sites seen and places visited to the travelers. |
Delivery of Commentaries | Start |
with a greeting and introductions. |
code of conduct | They do not replace policies |
and rules of tour guiding by tour agencies and sites for tour guides or those |
of government towards the tourism industry. |
None of the above | The following are examples Collateral Crimes except _______. |
Kidnapping | The following are example of Collateral Crimes except _____. |
The correct answer is: | These are narratives used by tour guides to describe a site and provide information about various aspects of a country to tourists while on tour. |
self-pay activities | Prior to arranging any self-pay |
activities, guides shall explain clearly to visitors the content, fees, safety |
and responsibility issues. |
Self-pay Activities | Guides shall not compel visitors to join self-pay activities, exert pressure or leave them with no other choice, but all free choice. |
Communication | It is the principal role of the |
guide under the mediatory sphere |
awareness | Be |
aware of basic human behavior, attitudes and personalities. |
1976 | In _______, the Institute of Tourism (which became the |
Tourism Society) suggested that tourism is the temporary short-term movement of |
people to destinations outside the places where they normally live and work. |
Pathfinder | One who leads others through social and natural |
areas unknown to its travelers. |
Crimes against tourist | These are specific crimes that target visitors. |
Cultural | It is the c |
Interpreter | The tour guide also interprets information, |
sites and attractions to the tourists. |
Tourism | _______ is a unique industry. |
Cohen | He argued that while the modern tour guide have |
origins as either pathfinder of mentor, these roles have now developed into and roles. |
Mediator | Tour guides in the course of their profession operate between cultures thus naturally playing the role of inter-cultural mediation. |
On-site Guide | A guide who is based at a particular attraction and provides tours for one or several hours. |
planning | Plan |
your commentary in a structured fashion that is coherent and eliminates time |
wastage or repetition. |
Time keeper | The tour guide makes sure that the services are provided in a timely fashion and within the scheduled time as per the tour itinerary. |
Delivery of Commentaries On-Site | Remember commentaries help |
people understand and appreciate what they see. |
Hop-on Guide | A guide who accompanies self-drive tourists in reserves, parks, heritage and historical sites, cities and regions. |
Articulate clearly | Learn basic foreign terms and |
phrases even if you are not linguist. |
Personal | Visiting friends and relatives; |
meeting new people and seeking friendships; seeking new and different |
experiences in different environments; escaping from one's own permanent social |
environment (desire for change); personal excitement of travelling; visiting |
places and people for spiritual reasons (including pilgrimages); among others. |
Entertaining | Use the skills learned to interest and entertain the |
tourists while delivering commentaries. |
Expense sheet | To be reimbursed for out-of-the-pocket expenses. |
Volume of voice | It creates a direct impact on the audience. |
Collateral Crimes | These are local crimes that have no relationship with tourism but spill over into the tourism industry. |
ethics | Always |
make a head count before, during and after the tour especially after stops. |
shopping activities | If visitor(s) are unwell, |
guides shall arrange for visitor activity in accordance to their wishes and for |
them to see a doctor. |
Preparation | Have an update of global and local news as well as environmental, cultural and economical issues. |
None of the above | The following are example of Crimes against tourist except _______. |
Collateral crimes | Gang violence is an example of? |
Boredom | The frequency of contact may suggest either interest or _______________. |
Sense of Security | Taking charge of a group and being able to manage |
them effectively at different situations. |
professional ethics | Respect the religious belief, |
customs and habits of visitors. |
Planning | Be ready for pertinent and impertinent questions. |
Prestige and status | It is the pursuit |
of hobbies; continuation of education and learning; seeking of business |
contacts and professional goals; conferences and meetings; ego enhancement and |
sensual indulgence; fashion, keeping up with others, |
Staff guide | A guide that is personally connected to a tour operator or agency and receive monthly salary |
code of conduct | It is expected to establish the |
standards of ethical conduct and behavior for all tour guides. |
Staff Guide | A guide that is personally connected to a tour operator or agency and receive monthly remuneration or salary. |
Shore-excursion Guide | A guide who works on-board a cruise liner, yacht or river cruise vessel. |
Overseer | The tour guide is the representative of the tour operator in the field. |
awareness | Intercede |
when necessary during hosts-guests interactions of during the visitor-wildlife |
encounter. |
professional ethics | Speak/act cautiously, |
discreetly and objective in their attitude. |
Project |
the right body language | Stand |
up straight to convey confidence in your product as you pitch your spiel. Shake |
hands firmly, but not too forcefully. |
preparation | Have |
an update of global and local news as well as environmental, cultural and |
economical issues. |
safety | Guides shall not disclose any |
confidential information without authorization from the tour operator or |
visitor. |
leisure | If they are travelling for recreation, health, sport, |
holiday, study or religious purposes, their visit could be categorized as __________. |
physical | It is the refreshment of body and mind for health purposes; participation in sports; pleasure; excitement; romance; shopping and entertainment; among others. |
code of conduct | It |
Cooperation | Guides shall maintain good and incorruptible working relationship with partners, service providers and other staff to ensure services specified in the itinerary are provided at high quality. |
The correct answer is: | Seek feedback throughout the |
tour to ensure tourist attention is fostered. |
The correct answer is: | Guides shall not compel |
visitors to join self-pay activities, exert pressure or leave them |
Linguist guide | A person who speaks fluently two or more foreign languages and is used to translate languages during tours. |
The correct answers are: Crimes against tour guide , Crimes against tourist | Pickpocketing is an example of? |
professional ethics | Be punctual, |
dutiful, sincere, courteous and attentive. |
Smiling | _________ is considered to be pleasant and helpful. |
Forms | Time sheets |
Paraphrasing | It is explaining statements or remarks in shortened or renowned versions of facts so as to clarify the meaning the tourist needed. |
Delivery of commentaries on-transit | Respond to inquiries accurately |
and positively, when an answer is not available, refer to the field guides and |
other sources of information. |
Ethics | Never |
sell anything at first meeting unless they ask. |
Gratuities | Guides shall not collect gratuities |
by any coercive means, nor shall they exhibit dissatisfaction, provide |
sub-standard service or refuse to provide service because few or no gratuities |
are given. |
Awareness | Intercede when necessary during hostss-guests interaction during the visitor-wildlife encounter. |
appearance and conduct | Guides shall dress properly to |
enhance their professional image and the tour agents/attractions that they |
represent and serve. |
Delivery of Commentaries On-Site | Deliver the information using |
good sense of humor. |
charges | Guides shall not collect or |
attempt to collect any additional charges from visitors on any ground except |
for fees necessitated by participation in self-pay activities. |
Eye contact | It is significant for effective commentary delivery during tour guiding. |
service standards | A guide shall prepare |
sufficiently in advance for each tour/activity as soon as the itinerary is |
furnished to him/her. |
Extrinsic tourist motivation | It is often influenced |
by a need to escape from deep-rooted, psychological factors that are peculiar |
to each individual tourist |
Sensitive and Respectful | Be able to recognize diverse cultures, adapt to |
accommodate people from all nationalities and backgrounds. |
General Tour Report | On this form, a tour conductor reports delays, problems or other unusual occurences. |
Remember commentaries help people understand and appreciate what they see. | Fourth step in the delivery of commentaries on-site. |
Professionalism | Never tell your personal life at first meeting. |
Mentor | Traditionally the role of the guide has been focused |
on two issue one the "pathfinder" and a "_______________" |
Service standards | The itinerary shall not altered without visitors consent. |
Delivery of Commentaries On-Site | Never argue or debate with the visitors. |
physical | It is the refreshment of body and mind for health purposes; participation in |
sports; pleasure; excitement; romance; shopping and entertainment; among |
others. |
preparation | In |
cases of multi-guide tours, find some time to sit down, discuss in order to |
synchronize information and learn from each other. |
Time sheets | A few companies especially those that pay an hourly rate will require you to log in your working hours fir each day on a company time sheets. |
Delivery of Commentaries On-Site | Always maintain eye contact |
with the visitors. |
Knowledgeable | Tour guides should have background about |
the cities, regions and countries where they work. |
preparation | Study the destination prior to the tour to be cognizant and prepared to |
answer any questions raised by the tourists. |
Pitch of voice | Frequency of speech is called ______________. |
Good Communication Skills | Proficient in spoken and taught languages. |
Daily tour report | Use to record the daily experiences and progree of the tour. |
planning | Be |
ready for pertinent and impertinent questions. |
Build natural rapport with your audience | Recapture attention by |
interrupting your spiel to relate a short personal experience or by moving |
about to focus their attention on you. |
code of conduct | It contains rules of conduct and ethics to be observed by guides in order to maintain integrity and impartiality in their service offer. |
Articulate clearly | You should have expertise in pronunciation. |
Coordinator | Tpur guides acts as a link between the various suppliers and coordinates the delivery of services from each. |
Local Guide | A person competent enough to guide in a certain locality or area. |
Things-to-do List | It is a checklist of reminders. |
Tourism | It is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business purposes. |
professionalism | Never |
tell your personal life at first meeting. |